Archive | April, 2012

Week11

29 Apr

Q13.

I started choosing the twelve key words for the www.next.co.uk by analysing the current key words. I used tools available on the www.keyworddirectory.com website. Unfortunately, most of the tools were not available for free trial users. The first tool I used was Keyword density tool. After typing analysed www.next.co.uk website in URL textbox, selected UK database and added historical data, the tool generated results that can be seen below:

Top 10 words on the website are: shoes, branded, next, shirts, footwear, accessories, boots, tops, shop and jeans.  The next step taken was investigation of the www.next.co.uk source code to find out current keywords which are as below:

<meta name=”keywords” content=”Next,next.co.uk,Next Directory,Next Flowers,Next Electrics,fashion,clothes,womens,mens,childrens,home,furniture”/>

It is very important to match keywords in source code witch keywords density on the website for the best SEO (search engine optimization).

The next tool used was ‘Research’ on the www.keyworddirectory.com website. I again used UK database with historical data, and added ‘Related’ option. ‘Related’ option returns a list of keywords related to given keyword.

We can see above that for the keyword ‘fashion’, any other keyword has no more searches. In repeated research (results below) but with ‘Also Searched Queries – Sorted by user frequency’ for facebook, yahoo and hotmail, there are keyword that have more searched than fashion. They are: clothing (115 searches) and shopping (98), comparing to fashion (85).

I also used that tool for all keywords generated by keywords density tool and for keywords from source code. After analysing results, following keywords are the twelve chosen keywords:

  1. Next – the name of the company must be one of the keywords.
  2. Next.co.uk – the name of the website also must be included.
  3. Next Directory – the name of the main service.
  4. Next Flowers – as above.
  5. Next Electrics – as above.
  6. Fashion – strongly related to the business, high result in search tool (85 searches).
  7. Clothing – as above. ‘Clothes’ keyword was considered as alternative but in research tool has only 33 searches comparing to clothing 115 searches.
  8. Shopping – high result in search tool (98 searches) and related to the business.
  9. Boots – high result in search tool (291 searches!!!) and one of the main product.
  10. Man – good result in search tool (59 searches) and many products are addressed to them.
  11. Woman – good result in search tool (51 searcher) and many products are addressed to them.
  12. Jeans – good result in search tool (58 searches) and one of the main product.

I would also recommend some changes in the website content. The keywords should appear often on the website, hence words from keywords from source code should match results from Keywords density tool.

Week10

27 Apr

Q12.

I used www.google.co.uk as a search engine to assess the ease with which the ‘Next’ website can be found.  The first looked up phrase was ‘fashion’ due to the most of the Next’s products are related with clothes. The link to the ‘Next’ page appeared as the ninth non-sponsored link before most of the competitors which is very good result. It is worth to notice that first three links were sponsored links belonged to the big international companies that operate in fashion industry. There were few more sponsored links on the right side that would be described as a link more local and strongly related to the fashion industry. The next key themes were women’s clothing, men’s clothing and shoes. The results were also very good and the ‘Next’ website appeared again on the first page leaving behind most of the competitors. The companies in the sponsored links were changed but the industry still was related to fashion and clothing. The other checked phrases were women and men. The ‘Next’ website didn’t appear in the first 10 pages for woman phrase and appeared on the sixth page for man phrase. This should be improved because competitors appeared much earlier even on the first page.

Week6-7

26 Apr

The threat of substitute products and service.

Products that the customer views as alternatives are known as substitute products, i.e. those that give the customer very similar or even the same benefits. The examples of substitute products can be:

– Sugar vs. Artificial sweeteners.

– Eyeglasses vs. Contact lens

– Aspirin vs. Ibuprofen vs. Paracetamol

Porter indicated in five forces model that substitute product will cause an indirect threat to existing firms. It does not mean that this threat will be crucial from direct competitors, but it can still be considerable.

In the area that ‘Next’ business operates, products facing a strong threat of substitution, however, there are potential ways to protect the business from the threat of substitute products. The company may protect itself against substitution with exclusive distribution agreements. Another way is to protect its product to build strong branding and trade marks.

The example of product facing weak threat of substitution is oil. Despite that alternative forms of energy exists, most engines run a petrol. Unfortunately petrol cannot be replaced that quickly on a large scale.

The threat of the entry of new competitors (barriers to entry).

Threat of new entrants refers to the threat new competitors pose to existing competitors in an industry. If an industry is profitable, it may attract more competitors who will look to achieve profits. The threat highly likely to the firms already competing in a market, if it is relatively easy for new entrants to enter the market, if entry barriers are low. More competition means less profit to go around. A high threat of new entrance can make an industry more competitive, and on the other hand, a low threat of entry makes and an industry less competitive.

When analyzing the industry in which ‘Next’ operates, there are factors regarding both high threat and low threat of entry of new competitors. To high threat factors may be included: consumer switching is low or products are undifferentiated. On the other hand, to low threat factors may be included: profitability requires economies of scale, brand names are well-known or initial capital is high.

The intensity of competitive rivalry.

The intensity of rivalry among competitors in an industry refers to the extent to which firms within industry put pressure on one another and limit each other’s profit potential. The intensity of rivalry is influenced by few factors such as:  a larger number of firms increases rivalry because more firms must compete for the same customer; slow market growth causes firms to fight for market share; low level of product differentiation is associated with higher levels of rivalry; high storage costs or highly perishable products cause a producer to sell goods as soon as possible; low switching costs increases rivalry – when a customer can easily switch from one product to another.

Intensity of Rivalry is very high in the industry in which ‘Next’ operates due to: competitors are numerous, competitors have equal size, competitors have equal market share, industry growth is slow and consumer switching costs are low.

The bargaining power of customers/buyers.

The bargaining power of customers/buyers refers to the pressure consumers can exert on businesses to get them to provide higher quality products, better customer service and lower prices. Buyer power is one of the forces that shape that competitive structure of an industry. Buyers increase competition within an industry and as a result diminish industry profitability. Several factors determine buyer bargaining power. Buyers are powerful if: buyers are concentrated – there are a few buyers with significant market share; buyers purchase a significant proportion of output – distribution purchases of if the product is standardized; buyers possess a credible backward integration threat – can threaten to buy producing firm or rival. Buyers are weak if: producers threaten forward integration – producer can take over own distribution/retailing; significant buyers switching costs – products not standardized and buyer cannot easily switch to another product; buyers are fragmented(many, different) – no buyer has any particular influence on product or price; producers supply critical portion’s of buyers’ input – distribution of purchases.

Buyer power in the industry that ‘Next’ operates is high due to: buyer switching costs are low, buyer is price sensitive, buyer is well-educated about the product and substitutes are available.

The bargaining power of suppliers.

Supplier power refers to the pressure suppliers can exert on businesses by raising prices, lowering quality or reducing availability of their products. All of these things represent costs for the buyer. A strong supplier can make an industry more competitive and decrease potential profit for the buyer. Suppliers are powerful if: credible forward integration threat by suppliers; suppliers concentrated; significant cost to switch suppliers; customers powerful. Suppliers are weak if: many competitive suppliers – product is standardized; purchase commodity products; credible backward integration threat by purchases; concentrated purchases; customers weak.

REFERENCES

[1] http://www.photopla.net/wwp0503/substitutes.php

[2] http://www.york.ac.uk/enterprise/cetle/meng/Substitute%20Product%20Analysis.pdf

[3] ‘Strategy and the Internet’, M. Porter, Harvard Business Review, 2001

[4] http://www.wikicfo.com

[5] http://www.quickmba.com/strategy/porter.shtml

[6] http://www.marsdd.com/entrepreneurs-toolkit/articles/bargaining-power-of-buyers

[7]  http://www.strategy-formulation.24xls.com/en113

Week9

25 Apr

Q11.

Cloud computing is a new kind of computing model. Cloud is a metaphor which describes web as a space where computing has been preinstalled and exist as a service. Hence, data, operating systems, applications, storage and processing power exist on the web ready to be shared. The technology allows for much more efficient computing by centralizing storage, memory, processing and bandwidth. Services offered by cloud computing are broadly divided into three categories: Infrastructure-as-aService (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS).

An example of cloud computing is Yahoo, Gmail or Hotmail. All what consumers need is just an internet connection and they can start sending emails without using any server or software installed on their computer.

Cloud computing is predicted to have huge impact on e-commerce, and some analysts predict that within 10 years, 80% of all computing, storage, and e-commerce done worldwide may take place in the cloud.

Benefits of cloud computing in e-commerce:

–          Cost saving – Cost is considered one of the primary reasons for moving application or data centre to the cloud. There may be a low cost associated with developing and deploying an e-commerce application.

–          Speed – A company may be able to roll out an e-commerce application five times faster than before and begin selling immediately on the remote platform.

–          Security – Many cloud vendors complete third-party certification, including ISP 27001 and SysTrust audits.

–          Interoperability – Cloud computing offers the ability to share information between clouds and communities of clouds.

Concerns of cloud computing in e-commerce:

–          Choice problem – Cloud computing will limit customer choice, eliminate some potentially better solutions in favour of available solutions, and lock users into a particular providers.

–          Custody problem – Who has custody of the data in cloud computing? Where will custom data, credit card data, e-commerce business records, and personal data be stored? As the cloud masks infrastructure and platforms, a sort of fog settles in and there is concern lose track of where data is being stored (credit card data can be stored i.e. in Afghanistan).

–          Cost problem – Cloud computing may cost some users more money, IaaS, PaaS and SaaS may, in some circumstences, be more expensive than just owning or licensing infrastructure, platform or software.

REFERENCES

[1]  ‘Cloud Computing Research and Development Trend’, Shuai Zhang , Future Networks, 2010. ICFN ’10. Second International Conference on, 22-24 Jan. 2010

[2] http://www.practicalecommerce.com/articles/1124-Ecommerce-Know-How-Cloud-Computing-in-the-Ecommerce-Forecast

[3] http://www.vi.net/blog/2010/11/the-benefits-of-cloud-computing-to-the-e-commerce-industry/

[4] ‘Cloud Computing learning’, Kalagiakos, P., Application of Information and Communication Technologies (AICT), 2011 5th International Conference on, 12-14 Oct. 2011

[5] http://www.wikinvest.com/concept/Cloud_Computing

Week5

25 Apr

Q7. 

The first questionable condition is the ‘Next’ right to alter or amend credit charges, to withdraw credit, to accept or reject orders, to refuse applications, or with prior notice, to close an account. It does not give details under what conditions that right can be applied.  Another questionable condition is the right to make searches at credit reference agencies when customer opens account. There are many payment options such as direct debit, online banking, by check or by debit or credit bank. The service charge is 25.99% APR!!!! which is just rip-off. It gives the right to return items in a variety of way: returning to a store, by courier (quite reasonable price 3.99£) or by post. Customer has to confirm in writing or call if he/she wants to close an account. In my opinion this is unnecessary inconvenience for customers and could be simple be done using the Internet.

The competitors terms and condition are comparable. The advantage is they are not so restricted in terms of opening an account as ‘Next’ terms and conditions.

Q8.

The registration process on the http://www.next.co.uk uses secure connection. TLS v1.0 256 bit AES (1024 bit RSA/SHA) is used as a encyption protocol and rsaEncryption as a public key algorithm. Security certificate is issued by Akamai Subordinate CA 3, Akamai Technologies Inc for Next PLC and expires on 21/04/2013 04:59:00 GMT.

Encyption is the process of converting information into an encrypted form, so that it is intelligible only to someone who know how to ‘decrypt’ it to obtain the original message[1].

 Q9.

The site http://www.next.co.uk uses cookies which can be seen in the screenshot below:

A cookie is a piece of data stored n a specially designated cache in a Web browser[2].Cookies serve many purposes on the Web, such as selecting display mode, maintaining shopping cars selection, and storing user identification data. Privacy or lack thereof is one of the main concerns about cookies. Cookies allow Web server to track a user’s browsing behavior[3].

REFERENCES

[1] http://www.parliament.uk/documents/post/postpn270.pdf

[2] ‘Cache cookies for browser authentication’, A.Juels, M. Jakobsson, T.N. Jagatic, Security and Privacy, 2006 IEEE Symposium on, 21-24 May 2006

[3] ‘Secure cookies on the Web’, J.S. Park, Internet Computing, IEEE, Jul/Aug 2000

Week4

23 Apr

Q4.

According to [1], the monthly average of  unique visitors on the website is 29.657. The number visitors has increased slightly over the last year by 1.97%.  To compare, its competitors ‘Debenhams’ and ‘Marks and Spencer’ websites has 42870 and 54165 unique visitors, respectively. ‘Marks and Spencer’ visitors website has increased similarly to ‘Next’ by 5.39% over the last year, but the number of ‘Debenhams’ website visitors jumped dramatically by 85.77% over the same period of time. The average number of visitors on ‘Next’, ‘Debenhams’ and ‘Marks and Spencer’ websites is 40.000, 47.000 and 52.000, respectively[2].

Q5. 

1. Raising a purchase order – technologies used on client side:  browser – should comply with industry security standards such as Secure Sockets Layer (SSL); technologies used on seller site: website –  needs to be hosted on a server (needed: operating system(Linux), server – software such as Apache, database(Oracle, MySql)). Website is written in HTML, and its functionality can be extended using variety of technologies such as: PHP, Java or .NET.

2. Payment – Using a Credit/debit card is the common way to make purchase. Technologies above are also used to make online payments.

3. Product delivery – A product delivery depend on what kind of product is purchased. Product can be downloaded if it  is software or music, shipped to the customer or picked up from a store.

  Q6.

The number of smartphones sales exceeded the number of PC’s sales which proves that the usage of mobile devices is still increasing.  38% of U.S. consumers have used smartphones to but products or services [5].  In the world of PC’s, everything went on web (e-business), hence the same will happen on mobile. The most important in mobile business is to be consistent. Mobile marketing must be integrated with other advertising channels and visual branding and ad copy must remain consistent across different advertisements [6].

REFERENES

[1] http://siteanalytics.compete.com

[2] http://www.google.co.uk/insights

[3] ‘Purchasing Process’, Univeristy of  Bath, http://www.bath.ac.uk/purchasing-services/foi/PurchasingProcessesProceduresandGuidance072007.pdf

[4] ‘Online Shopping and Security’, Iowa State University, http://www.extension.iastate.edu/Publications/PM1789G.pdf

[5] ‘The future of mobile’, http://www.businessinsider.com/the-future-of-mobile-deck-2012-3#-29

[6] ’10 Winning Strategies for Mobile Marketing’,http://www.casinoaffiliateprograms.com/blog/10-winning-strategies-for-mobile-marketing/

Week3

21 Apr

Q1. The www.next.co.uk website description 

The website provides information about products that are available for customers. The website looks professional and the design is up-to-date with the current technologies (below).There are some links that divides products into a few  categories such as: women, man, girls or boys (below) that make easier for users to move on the website.

The search textbox that allows to search for specific products is placed in the middle at the top part of the page. The link to customers’ account login is well placed at the top of the page (below) among the other useful links such as ‘Find a store’ or ‘Help’.

Customers have easy access to their basket in the right corner of the page and can see the value of the basket at any time (below).

Q2. Size of the business

The company employs 58706 workers(in 2011).  The Next PLC  share price went up from 22.37£ in April 2011 to the current price 30.32£ [1]. The Next brand operations see the annual turnover of more than 3.4bn£ [2]. Net profit of the company before tax is listed below[3]:

Profit before tax: 2012  –  570 £m, 2011 –  543 £m,  2010 –  505£m,  2009 –  429 £m, 2008 -498 £m,   2007  –  478 £m,  2006  – 449 £m,  2005 –  424 £m,   2004  –  358 £m, 2003 – 301 £m

Q3. Business’ channels

The company distributes through two channels:  Next Retail, a chain of more than 500 stores in the UK and Eire and  Next Directory, a home shopping catalogue and Website with three million customers. The company operating online business through Next Directory accounts for 32% of group sales and 44% of operating profits [3].

References:

[1] www.bloomberg.com

[2] www. http://citywire.co.uk

[3] http://www.nextplc.co.uk/